Help System
Phone help with your order - 9am-5pm Mountain Time, weekdays - (312) 253-7600
Frequently Asked Questions
User Login
Everyone must create a user login before completing the sale; it
will ask you for your email address which will be your user id and you must pick a password. This user id will allow you to go back and
check your order status and past orders, as well as not have to put in
all your contact information for all future purchases. Please double
check your email address/user id is typed in correctly or you will not
receive any notification and receipts for your orders.
Lost / Forgotten password
Remember your user id is your email address. If you forgot your
password, when you are prompted to login at the Login Page in the 2nd
half under Login as an Existing Customer on the right side you can put
in your email address and then the system will email you your
password. Please allow up to 10 minutes to receive your password.
Remove or Delete Items from your Basket
To Remove an item from your basket
-Check the box to the left of the item you wish to remove
-A check mark will appear in the box
-Click Update Quantity button at the bottom of the basket
-Your basket should now adjust with the item remove, if needed repeat
Please Note: If you have not yet logged in you may have additional
items waiting in your user basket
in addition to your anonymous basket
If you want to clear both Click on the My Account button at top of the
screen and login first
Payments
We accept Discover, MasterCard and Visa for credit card payments which
are processed in real time and then your order is released right away.
You can also user Fax/Mail Order and fax in your credit card
information after printing out the order form if you would prefer but
a 1 to 2 day delay on your order will occur. You can also mail in your
printed order form with a check but please allow up to 2 weeks for
this to be receive and then processed. Your order will not ship until
we receive payment in full and as such Meru Class and Event
Registration will be delayed up to 2 weeks. Please use your credit
cards online for your next purchase. We have invested in bank level
256-bit security to protect your transaction, you will receive your
order faster and it helps reduce our administrative costs related to
manual data entry and banking.
Security Code
Security Code is a 3 or 4 digit code located on the back of your
credit card following your credit card number.
Shipping
Notification
Once an Item is shipped the tracking number (UPS is selected) is
entered into our system at the fulfillment center you will receive an
update email, you can then click on the link to check the order status
to see the tracking information. Please note that it can take up to a
day for UPS to receive the electronic tracking information and have it
available in their system even if they already picked up the parcel.
Over Night Shipping Cut off
Over night shipping cut off is 1:30 PM Mountain Time (excluding
holidays - Friday shipments will arrive on Monday) Tracking. If you
click on My Account, and login in with you user id an password and
then click on the Order number you are interested in it will display
your order, at the bottom of this information you will see the Order
Shipment which contains the tracking number(s) which if you click on
the number for UPS shipped items will give open a new window. You need
to agree to the terms of UPS system and then you will be presented
with a summary of your shipment. You can click on the Details button
under the tracking number to see the entire transaction.
Shipping to a different destination
(Multiple location / Drop shipping / Send a gift to your Friend or
Family) You can have your order sent to a different destination that
your credit card billing address. When you go to check out your
Billing Address will appear. At the bottom it the system asks you "Is
this also your shipping address? Yes or No" Click on radio button to
the right of NO to select a different Shipping Address then click
continue. This will then list all of your current shipping addresses.
(If the address is already there skip ahead to Use This Address) The
system will store them for future shipments. If the location you want
to send it to is not already listed on the bottom right hand click the
Add address Button. Enter in the contact information for the new
shipping location including You or your friend or Family's First and
Last name, and all other field that say required to the right of them.
Click update to save this address in your Address Book. Now find the
newly added address and click on the "Use This Address" button.
Continue with your order as you normally would selecting the shipping
method, clicking continue, and entering in your payment information
and click on the Place Your Order button to complete your transaction.
Split Order to Multiple Shipping Address
You can have your order sent to a different destination that your
credit card billing address, When you go to check out your Billing
Address will appear. At the bottom it the system asks you "Is this
also your shipping address? Yes or No" Click on radio button to the
right of NO to select a different Shipping Address then click
continue. You will need to ensure that the different addresses you
want the order sent to already exist, if not click on the Add Address
in the bottom right corner and complete for each address you will use.
Then Click the Multiple Addresses button at the Top Right. Your order
will now be listed one with 1 line for each item you ordered. If you
ordered multiple quantity of the same item it will break it up onto
multiple lines. For each line select the desired shipping address from
the pop up Ship To Field. When all have been set to your desired
addresses then click continue. A Break down of the different shipment
with shipping option for each and cost will now be displayed. Selected
your desired shipping method for each shipment then click continue to
go to the payment screen.
Digital Goods / File Downloads-
When an electronic download item has been purchased and paid for in full
Look at the bottom of your Order Summary Page
You will be presented with the opportunity to download the files
Under the heading Digital Goods
Click on the Files listed below the column Item
There are two types of downloads
No License- The file will prompt you to Open or Save it to your local computer
Licensed - When you click on the file a new window will open up
If needed scroll to the right
Read the agreement and then Click Accept
The file will now prompt you to Open or Save to your local computer
Gift Certificates
You can purchase a Gift Certificate in a fixed amount or variable amount used for gifting to a friend an entire registration for event or Meru class
Once you have added the Gift Certificate to your basket and complete payment for your order the Receipt Order Summary page will display - under the Gift Certificate heading click on the link to the Gift Certificate your purchased to have the Gift Certificate Number displayed - This is the code you or your friend will to redeem the Certificate
Purchase on behalf of 3rd Party
If you would like to Gift or Sponsor an individual for a class or event please calculate the total amount you wish to gift to them and purchase a Gift Certificate Variable Price entering the amount in the price field. Then upon completion on the receipt page under the Gift Certificate heading click on the Gift Certificate Variable Price link which will display your Certificate Number. You can then copy and paste this into an email to your friend or click on the Print button to have a simple page for easy printing.
Once the recipient has received the gift certificate number they simply login to the store, order the course or event as they normally would and when they check out at the payment screen select the Gift Certificate as payment type and put in the Gift Certificate Number. Finally click Pay with Gift Certificate.
Addtional Assistance
Click here to Email your Question or send us a suggestions!
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