Help - Fequently Answered Questions

User Login

Everyone must create a user login to before completing the sale; it will ask you for your email address which will be your user id and for you to pick a password. This user id will allow you to go back and check your order status and past orders, as well as not have to put in all your contact information for all future purchases. Please double check your email address/user id is typed in correctly or you will not receive any notification and receipts for your orders.

Lost / Forgotten password

Remember your user id is your email address. If you forgot your password, when you are prompted to login at the Login Page in the 2nd half under Login as an Existing Customer on the right side you can put in your email address and then the system will email you your password. Please allow up to 10 minutes to receive your password.

Remove / Delete Items from your Basket

To Remove an item from your basket
-Check the box to the left of the item you wish to remove
-A check mark will appear in the box
-Click Update Quantity button at the bottom of the basket
-Your basket should now adjust with the item remove, if needed repeat
Please Note: If you have not yet logged in you may have additional items waiting in your user basket
in addition to your anonymous basket
If you want to clear both Click on the My Account button at top of the screen and login first

Payments

We accept Discover, MasterCard and Visa for credit card payments which are processed in real time and then your order is released right away. You can also user Fax/Mail Order and fax in your credit card information after printing out the order form if you would prefer but a 1 to 2 day delay on your order will occur. You can also mail in your printed out order form with a check but please allow up to 2 weeks for this to be receive and then processed. Your order will not ship until we receive payment in full and as such Meru Class and Event Registration will be delayed up to 2 weeks. Please use your credit cards online for your next purchase. We have invested in bank level 256bit security to protect your transaction, you will receive your order faster and it helps reduce our administrative costs related to manual data entry and banking.

Security Code

Security Code is a 3 or 4 digit code located on the back of your credit card following your credit card number.

Shipping

Notification

Once an Item is shipped the tracking number (UPS is selected) is entered into our system at the fulfillment center you will receive an update email, you can then click on the link to check the order status to see the tracking information. Please note that it can take up to a day for UPS to receive the electronic tracking information and have it available in their system even if they already picked up the parcel.

Over Night Shipping Cut off

Over night shipping cut off is 1:30 PM Mountain Time (excluding holidays - Friday shipments will arrive on Monday) Tracking. If you click on My Account, and login in with you user id an password and then click on the Order number you are interested in it will display your order, at the bottom of this information you will see the Order Shipment which contains the tracking number(s) which if you click on the number for UPS shipped items will give open a new window. You need to agree to the terms of UPS system and then you will be presented with a summary of your shipment. You can click on the Details button under the tracking number to see the entire transaction.

Shipping to a different destination

(Multiple location / Drop shipping / Send a gift to your Friend or Family) You can have your order sent to a different destination that your credit card billing address. When you go to check out your Billing Address will appear. At the bottom it the system asks you "Is this also your shipping address? Yes or No" Click on radio button to the right of NO to select a different Shipping Address then click continue. This will then list all of your current shipping addresses. (If the address is already there skip ahead to Use This Address) The system will store them for future shipments. If the location you want to send it to is not already listed on the bottom right hand click the Add address Button. Enter in the contact information for the new shipping location including You or your friend or Family's First and Last name, and all other field that say required to the right of them. Click update to save this address in your Address Book. Now find the newly added address and click on the "Use This Address" button. Continue with your order as you normally would selecting the shipping method, clicking continue, and entering in your payment information and click on the Place Your Order button to complete your transaction.

Split Order to Multiple Shipping Address

You can have your order sent to a different destination that your credit card billing address, When you go to check out your Billing Address will appear. At the bottom it the system asks you "Is this also your shipping address? Yes or No" Click on radio button to the right of NO to select a different Shipping Address then click continue. You will need to ensure that the different addresses you want the order sent to already exist, if not click on the Add Address in the bottom right corner and complete for each address you will use. Then Click the Multiple Addresses button at the Top Right. Your order will now be listed one with 1 line for each item you ordered. If you ordered multiple quantity of the same item it will break it up onto multiple lines. For each line select the desired shipping address from the pop up Ship To Field. When all have been set to your desired addresses then click continue. A Break down of the different shipment with shipping option for each and cost will now be displayed. Selected your desired shipping method for each shipment then click continue to go to the payment screen.

Digital Goods / File Downloads-

When an electronic download item has been purchased and paid for in full
Look at the bottom of your Order Summary Page
You will be presented with the opportunity to download the files
Under the heading Digital Goods

Click on the Files listed below the column Item
There are two types of downloads

No License- The file will prompt you to Open or Save it to your local computer

Licensed - When you click on the file a new window will open up
If needed scroll to the right
Read the agreement and then Click Accept
The file will now prompt you to Open or Save to your local computer

Addtional Asstaince
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